Reason for Failed Emails

Find out why your emails failed and what to do to retry sending them.
Written by Upscale
Updated 11 months ago

Your scheduled emails may fail because of more than one reason. To view your failed emails, you need to:

  • Go to Outbox > Failed 
  • The list of failed emails, along with the reason (on hover), will appear here 

Here's how to retry sending emails if they fail for the following reasons

  • Email Thread Unavailable: Send the previous email to follow-up
  • Subject Line Missing: Add one to retry sending the email 
  • Mailbox Mismatch: Select the same mailbox between the previous and follow-up email
  • Variable Missing: Check and update contact details
  • Something Went Wrong: Click on retry for another attempt
  • Mailbox Un-synced Before Sending Email: Sync the mailbox to try again. 

Related Articles

  1. Outbox Overview
  2. Reason for Email Delayed
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