Enable Custom Caller ID

Upscale will use a custom caller ID to mask your phone number purchased on Upscale.
Written by Upscale
Updated 8 months ago

You can mask your Upscale purchased phone number with a custom caller ID. Calls to the selected phone number will be routed to your available device.

  • Go to Settings > User > Voice.
  • Under Customer Caller ID, click on  Enable custom caller-ID for outbound calls.
  • Click on Add Custom Number.
  • Enter the number and click on Verify.
Note: Ensure access to the added mobile number as you must enter a Verification Code.
  • On clicking Verify, you will see a Verification Code on the screen. You will also receive a call to the entered phone number.
  • Answer the call and enter the verification code on your phone.
  • Upon entering the correct validation code, your number will successfully be added.

You can now use this caller ID to make outbound calls and log those calls.

Note: Inbound calls to the Caller ID will not be tracked on the Upscale App.

Related Articles

  1. Manage Purchased Phones
  2. How are incoming calls routed?
Did this answer your question?